Automating intake workflows for the durable medical equipment industry
Founding Designer — Darby, Inc.
2021 to present
Designed and shipped all 3 major product iterations of the Darby’s ‘Smart Intake’ workflow automation tool, which serves intake teams in the durable medical equipment (DME) industry. Supported this early-stage health tech startup to acquire, retain, and grow first 8 customers and process 22,000+ referral documents. Conducted discovery, user onboarding, customer training, and extensive user testing with 14+ companies over hundreds of Zoom sessions.
Preventing Lyme disease for employees working in high-risk outdoor areas
Freelance Product Designer — Vectech.io
2025 to present
Currently designing an enterprise-grade ‘Tick Risk’ mobile app and design system to serve companies with employees working in high risk outdoor settings. Vectech is a public benefit corporation that builds AI entomology solutions to end vector-borne diseases, agriculture loss, and economic loss from pests. Also developed suite of marketing collateral for entomology team.
Digitized the online shopping experience for business insurance
Product Designer — Huckleberry Insurance
2020–2021
Solo product designer for Series A insurance startup focused on digitizing the small business insurance experience. (Acquired by Paychex)
- Redesigned core product which increased user conversion by 56%.
- Redesigned and A/B tested homepage, which increased conversion by 18% overall and 25% on mobile.
- Created digital ads that decreased Google cost-per-lead by 66% for the marketing team.
Redesigned an internal tool called iForms for Apple that served employees managing Apple’s real estate and facilities.
Product Design Consultant at Lab Zero — Apple
2019–2020
Advocated for user testing, web accessibility, and leveraging the existing design system for this UI redesign.
Mitigated risk from climate change & wildfires for PG&E’s electric utility teams
Product Design Consultant at Lab Zero — Pacific Gas & Electric
2017–2019
Worked on a portfolio of data analytics and machine learning products called ‘Asset Data Foundation’ and ‘System Tool for Asset Risk’ to mitigate risk from climate change and wildfires for Pacific Gas & Electric (PG&E). Advocated for ongoing discovery, rapid prototyping, design sprints, and team facilitation.
Improved software & workplace ergonomics for Newgistics warehouse workers
Product Design Consultant at Lab Zero — Newgistics
2016–2017
Redesigned and shipped an internal product called SmartLabel+ for Newgistics that served US-based warehouse workers and logistics managers. Advocated for user testing including workstation ergonomics, bilingual UI, and web accessibility.
© 2025 Clayton Hopkins
cehopkins@gmail.com
Work
Resume
About
Founding Designer — Darby, Inc.
2021 to present
Automating intake workflows for the durable medical equipment industry
Designed and shipped all 3 major product iterations of the Darby’s ‘Smart Intake’ workflow automation tool, which serves intake teams in the durable medical equipment (DME) industry. Supported this early-stage health tech startup to acquire, retain, and grow first 8 customers and process 22,000+ referral documents. Conducted discovery, user onboarding, customer training, and extensive user testing with 14+ companies over hundreds of Zoom sessions.
Freelance Product Designer — Vectech.io
2025 to present
Preventing Lyme disease for employees working in high-risk outdoor areas
Currently designing an enterprise-grade ‘Tick Risk’ mobile app and design system to serve companies with employees working in high risk outdoor settings. Vectech is a public benefit corporation that builds AI entomology solutions to end vector-borne diseases, agriculture loss, and economic loss from pests. Also developed suite of marketing collateral for entomology team.
Product Designer — Huckleberry Insurance
2020–2021
Digitized the online shopping experience for business insurance
Solo product designer for Series A insurance startup focused on digitizing the small business insurance experience. (Acquired by Paychex)
- Redesigned core product which increased user conversion by 56%.
- Redesigned and A/B tested homepage, which increased conversion by 18% overall and 25% on mobile.
- Created digital ads that decreased Google cost-per-lead by 66% for the marketing team.
Product Design Consultant at Lab Zero — Apple
2019–2020
Redesigned an internal tool called iForms for Apple that served employees managing Apple’s real estate and facilities.
Advocated for user testing, web accessibility, and leveraging the existing design system for this UI redesign.
Product Design Consultant at Lab Zero — Pacific Gas & Electric
2017–2019
Mitigated risk from climate change & wildfires for PG&E’s electric utility teams
Worked on a portfolio of data analytics and machine learning products called ‘Asset Data Foundation’ and ‘System Tool for Asset Risk’ to mitigate risk from climate change and wildfires for Pacific Gas & Electric (PG&E). Advocated for ongoing discovery, rapid prototyping, design sprints, and team facilitation.
Product Design Consultant at Lab Zero — Newgistics
2016–2017
Improved software & workplace ergonomics for Newgistics warehouse workers
Redesigned and shipped an internal product called SmartLabel+ for Newgistics that served US-based warehouse workers and logistics managers. Advocated for user testing including workstation ergonomics, bilingual UI, and web accessibility.
© 2025 Clayton Hopkins
cehopkins@gmail.com
Work
Resume
About
Founding Designer — Darby, Inc.
2021 to present
Automating intake workflows for the durable medical equipment industry
Designed and shipped all 3 major product iterations of the Darby’s ‘Smart Intake’ workflow automation tool, which serves intake teams in the durable medical equipment (DME) industry. Supported this early-stage health tech startup to acquire, retain, and grow first 8 customers and process 22,000+ referral documents. Conducted discovery, user onboarding, customer training, and extensive user testing with 14+ companies over hundreds of Zoom sessions.
Freelance Product Designer — Vectech.io
2025 to present
Preventing Lyme disease for employees working in high-risk outdoor areas
Currently designing an enterprise-grade ‘Tick Risk’ mobile app and design system to serve companies with employees working in high risk outdoor settings. Vectech is a public benefit corporation that builds AI entomology solutions to end vector-borne diseases, agriculture loss, and economic loss from pests. Also developed suite of marketing collateral for entomology team.
Product Designer — Huckleberry Insurance
2020–2021
Digitized the online shopping experience for business insurance
Solo product designer for Series A insurance startup focused on digitizing the small business insurance experience. (Acquired by Paychex)
- Redesigned core product which increased user conversion by 56%.
- Redesigned and A/B tested homepage, which increased conversion by 18% overall and 25% on mobile.
- Created digital ads that decreased Google cost-per-lead by 66% for the marketing team.
Product Design Consultant at Lab Zero — Apple
2019–2020
Redesigned an internal tool called iForms for Apple that served employees managing Apple’s real estate and facilities.
Advocated for user testing, web accessibility, and leveraging the existing design system for this UI redesign.
Product Design Consultant at Lab Zero — Pacific Gas & Electric
2017–2019
Mitigated risk from climate change & wildfires for PG&E’s electric utility teams
Worked on a portfolio of data analytics and machine learning products called ‘Asset Data Foundation’ and ‘System Tool for Asset Risk’ to mitigate risk from climate change and wildfires for Pacific Gas & Electric (PG&E). Advocated for ongoing discovery, rapid prototyping, design sprints, and team facilitation.
Product Design Consultant at Lab Zero — Newgistics
2016–2017
Improved software & workplace ergonomics for Newgistics warehouse workers
Redesigned and shipped an internal product called SmartLabel+ for Newgistics that served US-based warehouse workers and logistics managers. Advocated for user testing including workstation ergonomics, bilingual UI, and web accessibility.
© 2025 Clayton Hopkins
cehopkins@gmail.com